Grievance Redressal Through Happiness Help Desk
Respect is the key that opens the door to success
A systematic, highly curated Grievance Redressal System called the Happiness Help Desk is in place at ODM Sapphire Global School, and it reports directly to the School Principal and COO of ODM Educational Group. The Happiness Help Desk's job is to investigate complaints and questions formally submitted by students and their families. Also, our grievance redressal cell has the authority to conduct its own investigations independently.
We have our own Grievance Lodge Portal available at the ODM Connect software, an in-house developed product. Anyone with a legitimate complaint can submit a ticket using the app, and our Parent Relations Executives will evaluate the issue and provide appropriate resolutions within 48 working hours.